Return Guarantee

We stand behind what we send. If something isn't right with your order, you have 30 days from delivery to reach out, and we'll put it right — no stress, no fine print. Here is the short version.

Guarantee window

30 calendar days from the delivery date.

What's covered

Items that arrive damaged, faulty, incomplete, or not as described.

You receive

A free replacement (subject to stock) or a full refund.

Refund method

Back to your original payment method, once we confirm the claim.

Start a claim

Email kazenojikala@gmail.com with your order number and a photo.

Natural variation in a stone is part of the material and is not, on its own, a reason for return — see Section 3.

Within 30 days of delivery, you're fully covered if your order arrives:

• Damaged — broken, chipped, or cracked in transit;
• Faulty — a clasp, setting, or finish that fails in normal use;
• Incomplete — a missing piece or part of your order;
• Not as described — a clearly different item, stone, or size than you ordered.

For breakage in transit, please reach out as soon as you can — ideally within 72 hours of delivery — so we can act quickly and, where needed, support a carrier claim.

Every piece is made from a natural stone or crystal, cut and set individually. Because of that, color depth, clarity, translucency, veining, and texture vary from piece to piece and from the photographs on the Site.

Product images are illustrative, and screens show color differently. If a piece arrives genuinely damaged or clearly not what you ordered, that's fully covered under this guarantee.

Claiming is simple — please don't send anything back before step 3, so we can confirm the right next step first.

1. Email us at kazenojikala@gmail.com within 30 days of delivery, with your order number, a short description of the problem, and photos of the item (and its packaging, for transit damage).
2. We reply, usually within 1–2 business days, to confirm your claim and what happens next.
3. Send it back only if we ask — to the return address we give you, packed securely, with your order number enclosed. For faulty or incorrect items, we cover the return cost.
4. We send your replacement or refund once the claim is confirmed, and email you to confirm.

Once we've confirmed your claim, you choose the outcome that suits you best:

• A free replacement of the same piece, subject to availability — where the exact piece is sold out, we'll offer the closest alternative or a full refund;
• A full refund to your original payment method, including any shipping you paid on a damaged, faulty, or incorrect order.

Approved refunds are processed within 1–3 business days. After that, it can take a further 5–10 business days for your bank or card provider to post the refund to your account. This guarantee is in addition to any rights you have under applicable law. For the full detail, see our Refund Policy.